How to Cancel SHEIN Order: Step-by-Step Guide and Refund Details

Many people want to know how to cancel SHEIN order and get their money back. If you want a clear guide regarding how to cancel order on SHEIN, this guide is for you. We have covered everything that you need to know about SHEIN order cancellation. You are going to get information about the SHEIN app or website and how long it takes SHEIN to refund a cancelled order.

You can cancel a SHEIN order only while it is in processing. The processing stage is the stage where the order item is not packed yet. If the “cancel” option is there, you can cancel it as the product is still in its processing stage. If you cannot see the “cancel” button, it means that the order has moved to the stage of packing or shipping.

Once the order has moved to the stage of shipping or packing, you cannot cancel the order. If the SHEIN order cancellation is done, then SHEIN will initiate a refund, and you will get your refund in the next 10-15 business days.

Can you cancel a SHEIN order?

There are some rules regarding SHEIN order cancellation. According to the rules, the order can get cancelled only until the product is packed or until the generation of the invoice. It means you have to be quick if you want to cancel your SHEIN order. You have to act fast and go for the SHEIN order cancellation before it starts getting packed. Different countries have the same rule when it comes to the SHEIN order cancellation. The rule may be listed in different countries in slightly different words. The message and intent are the same: Cancel the order while it shows “Processing” before “Packing/Shipping.”

How to cancel order on SHEIN

You can cancel your SHEIN order in two ways: by cancelling it on the mobile app and by cancelling it on the SHEIN website.

1. How to cancel SHEIN order on the SHEIN mobile app (fastest method)

• To cancel your SHEIN order on the mobile app, first open the app on your mobile and log in.
• Next, click on “Me” and open “My orders”.
• In the “My orders” section, all your orders will be shown. Now, select the order you want to cancel.
• If SHEIN order cancellation is still possible, you will be able to see the “Cancel” option.
• Click on the “Cancel” button.
• You will get an email or a notification in your app regarding the SHEIN order cancellation.

2. How to cancel SHEIN order on the SHEIN website

• Log in to SHEIN and go to My Orders or Order History.
• Open the order and look for “Cancel”.
• If available, follow the on-screen steps.

3. If “Cancel” is not available

Use the in-app Customer Service chat or the website support form immediately — include your order number and request cancellation. SHEIN support typically responds within 24–48 hours, but quicker action raises your chances of stopping packing.

What if your SHEIN order is already shipped? (Options & next steps)

If the order status is “Shipped” or “Out for delivery,” SHEIN usually cannot cancel it. Your options:

• Refuse delivery: When the courier attempts delivery, refuse the parcel. Once returned to SHEIN and processed, you should get a refund — but note return shipping and processing times still apply. (Check regional terms; refusal policies can vary.)
• Return after delivery: Use SHEIN’s return portal to request a return and obtain the return label/QR code. Ship the items back per the instructions. Once the warehouse receives and inspects the return, SHEIN will process the refund.
• Contact customer support: Explain the situation and ask what they can do — sometimes they’ll offer to intercept or advise the fastest return route.

Pro tip: Keep the courier tracking number and any refusal confirmation — these speed up the refund if there’s a dispute.

Refund timeline: How long does SHEIN take to refund a cancelled order?

Refund speed depends on where SHEIN processes the refund and your payment method. Official regional pages and the SHEIN help center generally outline these windows:

• SHEIN Wallet / in-app credit: often credited within 24 hours after SHEIN initiates the refund.
• PayPal: commonly 1–5 business days (often on the faster side).
• Credit/debit cards/bank: refunds can take 1–15 business days (most typical reporting: 10–15 business days for cross-border/bank processing). EU/UK pages mention approx. 10–15 days after SHEIN processes the refund, but it depends on the bank.
• Buy now, pay later / installments (Klarna, Afterpay, Scalapay, etc.): refunds are applied to the installments and may show as adjustments to your account; full timing varies by provider.
• SHEIN’s EU/region documentation shows a processing flow (return shipment → return receipt → warehouse QC → SHEIN refund → financial institution process), and estimates approx. 10–15 days for the full round-trip. Outside Europe, similar timelines apply, though some regions quote refunds within 7–10 business days.
• Bottom line: After SHEIN confirms your cancellation or processes your return, expect up to two weeks (often less) for the money to land back in your original payment method. If more than 15 business days pass, escalate with customer support.

Partial cancellations & multiple items

SHEIN usually allows partial cancellations (cancel some items in an order while keeping others) — if packing hasn’t started for those specific items. The refund for the canceled items follows the same method and timeline as full cancellations. Check the order detail screen for a “Cancel” option next to each item.

Cash on Delivery (COD) & special cases on how to cancel SHEIN order

COD orders often have tighter SHEIN order cancellation windows. For example, some regions allow COD cancellations only within 10 minutes to 6 hours after placing the order (depending on the country/region). Check the COD page for your country for specific rules.

Speeding up a stuck refund (troubleshooting)

If you haven’t seen your refund after the expected timeframe:

• Check SHEIN’s refund status in your account (My Orders → Returns/Refund record).
• Check your bank or PayPal account (sometimes the bank holds the credit). Banks can take additional days to post the refund.
• Contact SHEIN support with order number, return tracking, screenshots of the refund status, and your payment details — ask for a timestamp of when SHEIN issued the refund. Support channels include in-app chat and website support.
• If the bank still shows no record after SHEIN says they refunded, contact your bank with the SHEIN refund reference — banks can track pending credits.

Useful tips to avoid SHEIN order cancellation headaches

• Double-check sizes and cart before checkout to avoid needing cancellations.
• If you think you’ll change your mind, use the app and act within the first hour — many cancellations are possible early in the order flow.
• Save the order number and screenshots of the placed order — that speeds up support requests.
• Use SHEIN Wallet if you want a fast in-app credit refund (faster than some banks).

Forever 21 and local return options (US convenience)

SHEIN has run partnerships (e.g., with Forever 21/Happy Returns in certain regions) to make returns easier — options and availability vary by country, and using those partner services can shorten return time. Check SHEIN’s local returns page to see if a nearby drop-off is available.

FAQs (quick answers)

Q: How do I cancel my SHEIN order after I placed it?

A: Immediately go to My Orders in the app/website and tap Cancel while the order is still processing. If the button isn’t there, contact customer support quickly.

Q: Can I cancel a SHEIN order after it’s shipped?

A: Not usually. Options are to refuse delivery or return the package after delivery via the returns portal.

Q: How long does SHEIN take to refund a cancelled order?

A: Once SHEIN processes the refund, expect up to 10–15 business days for banks/cards (often shorter for PayPal and SHEIN Wallet). Timing varies by country and payment provider.

Q: I cancelled but haven’t received money — what should I do?

A: Check your SHEIN refund status and your bank/PayPal. If the timeline has passed, contact SHEIN support with order number and proof. If SHEIN confirms the refund, ask your bank to trace it.

Q: Do I get a full refund if I cancel before shipping?

A: Yes — if you cancel before packing/invoice generation, you will get a full refund to your original payment method or SHEIN Wallet. Check terms for region-specific exceptions.

Conclusion:

We hope this guide has answered your question, “How to cancel Shein order?” Cancelling a SHEIN order is straightforward if you act fast — the in-app “Cancel” button is your best friend during the early processing window. If the order has already moved to shipping, your alternatives are refusing delivery or returning the item after receipt. Refunds are processed by SHEIN quickly on their side, but bank and payment-provider processing is the reason you may not see money immediately — plan for up to 10–15 business days and follow the troubleshooting steps above if it takes longer.